Skip to content
SiteSmith University
Sign up
SiteSmith Help DeskLesson 12 of 16

  1. Getting started

    4 lessons

  2. Working tickets

    4 lessons
    • Find your way around the inboxReading · 6 min
    • Reply, add notes and use macrosReading · 7 min
    • Escalate, merge and open tickets yourselfReading · 5 min
    • Quiz: working ticketsQuiz · 4 min

  3. Help center and knowledge base

    3 lessons
    • Build your knowledge baseReading · 5 min
    • Your help center and how customers reach youReading · 7 min
    • Quiz: help center and knowledge baseQuiz · 3 min

  4. Automate, set up and measure

    5 lessons
    • Macros, triggers, automations and SLAsAnimated · 4 min
    • Set up macros, rules and SLA policiesReading · 7 min
    • Agents, roles, groups and reportsReading · 6 min
    • Quiz: automate, set up and measureQuiz · 4 min
    • Course checkQuiz · 8 min
Course page

AnimatedAutomate, set up and measure, lesson 12 of 164 min

Macros, triggers, automations and SLAs

Enroll to open this lesson

Lessons marked Preview are open to everyone. The rest open once you're in the course.

Enroll for free

Sign in first or create an account. You'll come back to this page.

PreviousNext lesson