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SiteSmith Dispatch

Run a dispatch center: take calls, send units, track them on a live map and work from a phone in the field

  • Beginner
  • 15 lessons
  • About 1 hr 20 min
  • Certificate of completion

Taught by SiteSmith

What you'll learn

  • Create a dispatch center with its own address and sign-in page
  • Take calls, dispatch recommended units and close calls with a disposition
  • Use real-world maps and calibrate your own picture maps
  • Look up records, issue BOLOs and message units
  • Work a shift from the unit terminal: duty, statuses, jobs and the panic button
  • Set up members, roles, vehicles, call types, statuses, wording and integrations

About this course

SiteSmith Dispatch is computer-aided dispatch for any team that sends people out: towing and field service, security, events, emergency services and roleplay communities. This course is for dispatchers, field staff and whoever sets up and runs the center.

You'll create a dispatch center, take and dispatch calls from the console, use real-world and custom maps, look up records and send messages, work from the unit terminal on a phone, and set up the people, fleet, call types and integrations behind it.

The examples follow Pine Street Towing, a roadside and towing company.

Curriculum

4 sections · 15 lessons

  1. 1. Getting started

    4 lessons

  2. 2. Dispatching

    5 lessons
    • Take calls and dispatch unitsReading · 8 min
    • The life of a callAnimated · 2 min
    • Real-world and custom mapsReading · 6 min
    • Records, BOLOs and messagesReading · 5 min
    • Quiz: dispatchingQuiz · 5 min

  3. 3. In the field

    2 lessons
    • Work a shift from the unit terminalReading · 7 min
    • Quiz: the unit terminalQuiz · 4 min

  4. 4. Running the center

    4 lessons
    • People, roles and joiningReading · 6 min
    • Fleet, call types, statuses and wordingReading · 7 min
    • Integrations and the rest of SiteSmithReading · 5 min
    • Course checkQuiz · 8 min

Your instructor

SiteSmith

Site Smith Official